Telecom, media, and tech companies are the driving forces behind our digital world. For TME and technology companies, staying ahead of the competitive curve often requires a combination of advanced technologies and agile strategies.  

Furthermore, a successful transition to digital transformation is essential for many organizations in these industries. How are these companies possibly staying on top of the ever-evolving industry requirements? 

The answer lies in ServiceNow’s ITSM solutions. 

ITSM systems have become an increasingly critical component for modernizing service models and streamlining daily operations within telecom, media, and technology companies—all while reducing costs and improving productivity. ServiceNow enables these companies to take their services and operations to the next level by providing an intuitive cloud-based platform dedicated to managing and analyzing their digital processes from end-to-end. 

In this blog post, we will discuss ServiceNow’s enterprise-class IT service management (ITSM) solution that has enabled some of the largest telecommunications providers to achieve their objectives with ease. 

Let’s dive into how ServiceNow’s cutting-edge solutions are powering today’s telecom, media, and technology industries! 

Telecommunications & Media: 

Netflix improved the employee experience by automating its inventory management and tracking the critical asset. Vodafone has driven its digital transformation using ServiceNow by a 45% Increase in productivity. 

ServiceNow has transformed customer experiences through streamlining telecom services via its innovative platform! Service Now is helping telecom companies by 

• Efficient and cost-effective processes 

Unlock the power of integrated service delivery and take your telecom operations to a new level. ServiceNow ties together isolated systems, teams, and processes—all in one place! 

• Better customer service 

Enhance your customers’ experiences with proactive solutions. Identify and swiftly tackle problems before they become full-blown issues, allowing you to empower customers in their own journey by equipping them with the tools needed for self-service learning, change control, and troubleshooting. 

• Better workforce experience 

Need to bring together the power of your hybrid workforce and technology? ServiceNow is here with a revolutionary mobile-enabled solution that unifies people, processes, and workspaces—making employee engagement easier than ever! Get ready for an unparalleled experience where productivity meets possibility. 

• Front-to-backend integration of networks 

Real-time visibility into networks gives operators key insights that enable them to proactively detect issues while providing customers with an effortless experience across requests or inquiries. No longer will agents be hampered by fractured views and outdated solutions; instead, they can efficiently identify problems quickly for effective resolution at every turn. 

• Order Management 

Streamline the order fulfillment process with multi-site, multi-product customer and service orders. Track your ordered products from start to finish while also breaking down complex requests into more manageable stages for guaranteed accuracy. 

Technology Sector: 

In an ever-changing market, tech companies are vying for power and the ability to provide superior service. Unfortunately, many of these organizations find their customer support operations stretched beyond capacity due to disparate systems and teams with too heavy workloads.  

To keep up in this dynamic environment cost-effectively while delivering exceptional experiences, it’s essential that outdated processes be replaced by digital workflows, self-service tools, and quickly modifiable procedures so you can react swiftly to move your business forward. 

Enter ServiceNow, “The Platform of Platforms.” 

ServiceNow’s Intelligent Cloud Platform has a host of workflow automation solutions that can propel the delivery of scalable IT services, resulting in increased productivity and fast resolution for your employees. Furthermore, with 91% customer preference ratings on their tailored knowledge bases, tech companies are confident of providing an amazing experience with this cutting-edge platform! As per estimates by Forrester companies are unlocking 20% more efficiency when choosing ServiceNow. 

Advantages of ServiceNow for the IT/technology sector: 

1. Automated case workflows can help tech companies anticipate and combat disruptions head-on, giving customers early warnings for rapid resolutions and keeping them satisfied without hampering productivity or operation continuity! 

1. Keep track of how well services are running while managing SLAs seamlessly with an all-in-one solution that reduces costs without compromising quality engagement across every channel and device, elevating the customer experience like never before. 

1. ServiceNow takes the lead on customer support, arming teams with advanced threat detection capabilities to provide early warnings and quick resolutions before issues can escalate. 

1. With effortless engagement across all channels and devices, it’s never been easier for customers to get the help they need—when they need it most! Make customer care part of your team’s proactive approach to service with ServiceNow. 

1. ServiceNow will help make sure the process is up to standards, giving agents an overview of every open order. In addition, customers can easily track their requests through our self-service portal—no need for phone calls or emails. 

Give your customers a streamlined and efficient onboarding experience with ServiceNow and Mergen! Let’s get you started!