Workday has embedded AI and ML into the very core of the platform—delivering unrivaled business adaptability and competitive advantage to customers. 

Workday has been uniquely positioned when it comes to artificial intelligence (AI) and machine learning (ML). Long before both technologies were widely accepted, Workday was already leveraging its capabilities to drive the future of work. In recent years, advancements such as generative AI and tools like OpenAI and ChatGPT have caused a surge of investment in AI and ML from various organizations; Workday, however, has been ahead of the curve for nearly a decade with their implementation of cutting-edge AI and ML technology throughout their customer base. 

Workday’s Unique Approach to AI and ML  

Workday stands out from other enterprise software companies with its unique approach to AI and ML implementation. Through a platform-first approach, these capabilities are embedded into the core of its technology platform, allowing rapid delivery and sustained use of new AI and ML-infused capabilities across their applications. Such a method allows them to benefit the most from machine learning – as it gets better with increasing usage by millions of users. With the same platform deployed across dozens of different applications, not only is the user experience enhanced; but also, machine learning improves at a faster rate due to the vast amount of data being processed. 

Workday stands apart from the competitors for the care and quality they take for their data. The comprehensive single-data model ensures that any customer information stored in the systems is kept clean and coherent, which makes it invaluable for organizations of all sizes. This model also allows to management of a mammoth load of data- over 60 million users representing 442 billion transactions annually. By providing such a high volume of reliable data to its customers, Workday enables businesses to make informed decisions quickly and accurately, which provides them with the best results.  

The tenanted data model allows Workday to develop tailored models for customers in a single region or industry by leveraging federated learning. Plus, with Workday Prism Analytics’ comprehensive third-party data merged with an unparalleled set of data to create distinctive models that would otherwise remain unavailable. Workday believes these capabilities ensure that the necessary privacy and regulatory rules are also maintained. 

The Workday team is dedicated to leveraging Machine Learning (ML) and Artificial Intelligence to deliver the best outcomes for our customers. This requires having all three of the “3 Vs”: sufficient volume, velocity, and variety of data. The Workday has both the technology and data capabilities that allow it to quickly create solutions tailored specifically to each customer’s needs using AI and ML. The combination of unique data sets and advanced technology capabilities makes it possible to deliver rapid outcomes with great performance – setting us apart from the competition in positive ways. 

Enabling the Future of Work with AI and ML 

The future of work needs to move away from traditional career paths and credentials in order to better cater to a diverse workforce. It is for this reason that Workday Skills Cloud was created; an AI-based ML Capability with the goal of analyzing existing skill sets and allowing companies to tap into individuals with non-traditional backgrounds. Skills Cloud makes it possible to use analysis of language, enabling companies to understand how skills work together, and this enables them to map out a more productive, skills-centered workforce at scale. This is just one example of how Workday’s unique approach presents us with the ability to embrace the future of work. 

Workday’s AI and ML capabilities offer a significant advantage to teams when it comes to financial close processes. By using intelligent automation within the platform, complex transactions can be completed faster while achieving high accuracy. Moreover, with Generative AI, the potential of such technologies is even further expanded–enabling organizations to unlock new possibilities for their financial close process. This helps ensure that finance teams are able to quickly analyze patterns, trends, and anomalies and streamline the reconciliation process for an efficient and effective closure of accounts each month. 

Unlimited Possibilities for Generative AI 

With the increasing momentum behind Artificial Intelligence (AI) and Machine Learning (ML), the possibilities for these technologies to impact the future of work are seemingly limitless. Workday has taken an early position as an adopter of technology that underlies Generative AI, Large Language Models (LLMs). While LLMs have already been leveraged by Workday with great success in multiple areas such as performance reviews, job descriptions, and other documents, more potential applications based on both data sources from Workday and external sources are being identified steadily. As Workday moves towards a future of increased generative capability, customers can reap many benefits through use cases that, until now, were completely unattainable. Overall, Generative AI will revolutionize document creation and be a tremendous asset going forward. 

Delivering Confident Decisions with Trustworthy AI 

At Workday, trustworthiness is key when it comes to Artificial Intelligence (AI) and Machine Learning (ML). The cloud-based software recognizes that for AI and ML technologies to truly reach their potential, trust must be designed into the foundation. To ensure this, Workday is committed to practicing responsible AI across all endeavors. This is why they provide the customers with detailed explanations of how our ML products are developed and assessed in order to help mitigate any risks associated with their use. Moreover, for consistent ethical guidance in the development of AI and ML technologies, the company is committed to upholding our key principles. These principles not only promote positive outcomes for society at large, but they also expand growth opportunities while leaving a lasting impact on the customers and employees. 

Workday however understands the importance of the human element in decision-making and strives to put people at the center with feedback from AI and ML technology. While these technologies are used to make individuals more productive, better informed, and able to tackle complex problems they didn’t imagine they could solve before, the platform remains firm on creating a balance where decisions are not fully automated. The Workday – cloud ERP system is committed to the principles as they look towards the future and explore how AI and ML will shape the way they work. With that parallel of both man and machine working together, we see AI and ML as not merely augmenting existing processes but revamping them all together for a new era. 

Finding the right technology for enterprise cloud applications can be a daunting task, but that’s why having a trusted partner in Workday can give you peace of mind. As one of the leading providers of finance, HR and planning solutions, from financial management to human capital management to analytics applications, Workday is designed to provide exceptional services for companies of all sizes. Fortunately, Mergen IT, has deep enterprise and expertise to help realize the full power and potential of Workday. We have the skills and resources to execute a smooth deployment and our post-launch services such as cloud optimization, payroll, and HR will help maintain the exemplary performance you need. With Mergen by your side, you’re sure to get the most out of Workday!