Drive Digital Transformation & Improve Efficiency 
Connect departments, increase collaboration, and secures campus 

The digital transformation of higher education institutions is now more important than ever, as students and staff have come to expect a personalized experience when engaging with their universities. The pandemic has also changed the expectations of students and staff alike in terms of digital interactions with higher education institutions.  

To keep up, IT teams must look beyond simply solving challenges to focus on creating a tailored experience centered around unified processes, data sharing, applications that stand out from one another, and modern technologies for university-wide streamlined operations. Achieving this is no small feat, but it can be done—universities just need assistance in realizing their full digital potential. With such an initiative in place, there may be no limit to what can be achieved by those looking towards betterment within the sector! 

ServiceNow Helping Modernize Education: 

Universities are in a unique position to benefit from the ServiceNow platform, with its ability to merge core IT operations into one streamlined platform. With quick implementation and agile operation capabilities, higher education institutions can use this engine for modernization – unlocking shared applications and data sharing that allow them to develop new tools for modern digital experiences. 

Educational universities can embrace ServiceNow for achieving digital revolution. Universities around the globe are unlocking exciting possibilities with ServiceNow’s innovative platform. With its powerful tools designed to modernize operations, institutions now have an operational backbone for advancing their strategies and mission – all while facilitating better interactions between students and staff. Now is the time to embrace digital revolution – let us help you get there! 

Mobile-friendly Experience  

By empowering IT teams to work in a service-oriented fashion, and introducing ServiceNow tools that allow them to focus on the delivery of core services rather than operating as merely a cost center, students and staff now have access to modern mobile-friendly services whenever necessary. This transformation allows an IT team’s operations more like those of an efficient business: forecasting demands ahead for successful deliveries. 

How ServiceNow is driving campus-wide connection in a scalable way?  

• Enhances student experiences  

ServiceNow ITSM makes it easier for students to get the support they need, how they want it. It helps anticipate requests and use digital workflows to personalize journeys.  

• Empower faculty 

ServiceNow IT service management reduces?the number of administrative tasks?so that faculty?may focus on students. It improves?efficiency by?integrating?HR and back-end processes. 

• Boost IT productivity 

ServiceNow revamps IT teams with digital workflows and make their jobs easier – by saying goodbye to manual processes, administrative burdens and departmental siloes. With centralized knowledge sharing through amazing digital tools, universities can save on costs while giving staff more power to focus on higher-level tasks that result in better service management for everyone involved.  

• Secure the Campus 

The platform gives students, faculty and staff the assurance of safety they deserve – both online and in-person! It Implements modern risk management practices embedded into digital workflows to protect against threats, risks and vulnerabilities. Universities can ensure a peace of mind by following all best security measures for a secure educational experience. 

Customer Stories: Examples of Institutions Who Adapted ServiceNow 

1. With ServiceNow, Virginia State University has achieved maximum operational efficiency and streamlining across the campus. Not only does it help IT manage devices securely – from deployment to metrics – but with its human resources tools, employees are able to stay up-to-date on their training requirements through quick validation. This innovative platform identifies potential hiccups before they become roadblocks for increased productivity in all departments at VSU! 

1. At Utah State University, ServiceNow revolutionized the university’s IT landscape by centralizing its ITSM. Additionally, it offered incredible potential – allowing students to simultaneously earn college credit and streamlining time sheet submission for faculty alike! Through MyTime custom HR app, USU employees have been able to reduce their administrative workload drastically; saving an estimated 2k hours a year in total. To reach out even further across the state of Utah – they created another application within ServiceNow specifically designed to help high schoolers apply and pay for courses through concurrent enrollment programs at eight different public colleges around the region! 

1. California State Polytechnic University, Pomona has taken a major step towards making student life easier by bringing on board ServiceNow. This tech integration is allowing students to get fast and more efficient access to university services, leaving them with less roadblocks in their educational journey. It’s also reducing potential change-related incidents drastically – over 70 percent! plus, it creates an individualized record for each student that stores all interactions they have had with administrative offices — helping the school keep its promise of providing every single one of its students success. 

1. The University of Maryland is revolutionizing the way they provide IT services with Now Intelligence. Through a ServiceNow ITSM software, their goal is to deliver high-quality self-service experiences and rapid customer support for staff members – going above and beyond in providing top notch technology solutions! 

Mergen IT is the go-to source for those seeking to maximize their ServiceNow ITSM investment. Our experienced ServiceNow Consulting professionals will help educational institutions create powerful solutions that streamline and automate processes, connecting operations together while delivering exceptional user experiences – all within an integrated platform!