Get ready for a digital revolution! ServiceNow has just released the Utah version of its Intelligent, end-to-end platform for digital transformation. With this new version, organizations can leverage AI-powered process mining with robotic process automation capabilities and a variety of search enhancements to future-proof their businesses and drive outcomes faster in the midst of economic uncertainty. Let’s take a look at what this means for tech CIOs and CEOs. 

IDC (International Data Corporation) predicts that spending on digital technology will skyrocket, growing eight times faster than the economy in 2023. What’s more, by 2026, a whopping 40% of total revenue for G2000 organizations will come from digital products and services. But it’s not just about throwing money at tech – leaders are now prioritizing investments based on the need for immediate impact and results. Speed, innovation, great experiences, and business growth are no longer mutually exclusive, according to ServiceNow’s president and COO, CJ Desai. 

ServiceNow’s Next Experience now includes AI-powered features like Process Mining, AI Search, Process Optimization, Workforce Optimization, Document Intelligence, and ServiceNow Impact, that help deliver more value by multiplying productivity and accelerating automation. 

Process Mining with RPA Capabilities 

The Utah release includes a process mining feature that is powered by artificial intelligence (AI). This feature allows users to quickly identify potential opportunities for improvement in business processes by analyzing the data behind them. It also comes with robotic process automation (RPA) capabilities that allow users to automate manual, repetitive tasks so employees can focus on more strategic objectives. Not only does this make processes more efficient, but it also simplifies user experiences and increases organizational agility. 

Enhanced Search Features 

Revolutionizing service delivery workers’ efficiency, AI Search has arrived to help service delivery employees find information effortlessly with the help of natural language processing to increase productivity and solve customer issues rapidly. The Utah release also includes additional search enhancements designed to help customers quickly find what they need without having to navigate multiple screens or enter numerous keywords.  

For example, users can now access a global search tool that allows them to enter a keyword or phrase into one field and pull up relevant results from across all applications within the platform in one place, making it easier than ever before to find what they need quickly. Additionally, this update offers improved auto-complete functionality so users can get accurate results even if they misspell words or enter incomplete phrases.  

Process Optimization: Process Optimization has been expanded to other workflows across the Now Platform, including Field Service Management (FSM) and beyond. This expansion allows organizations to tap into AI-powered insights to reveal hidden inefficiencies, boost performance, and slice unnecessary costs. Additionally, ServiceNow’s powerful RPA solution is now available to optimize and automate processes to the max. 

Workforce Optimization: The Utah release also introduces expanded Workforce Optimization tools designed to manage employee workflows more efficiently while improving visibility into staffing levels and team performance.  

Document Intelligence: Document intelligence is a revolutionary technology that enables faster and error-free AI-based text extraction from documents. With the new and improved Utah release, the user experience has been streamlined for a more convenient and personalized process. It also makes it effortless to extract bulk data from tables found in documents, saving valuable time and resources for tasks like payroll, finance, and procurement. 

ServiceNow Impact: The industry’s first solution designed to help clients expedite the return on their digital transformation investments is ServiceNow Impact – now updated with improved performance tools and accelerators available in the latest Utah release. 

The Utah release enables clients to innovate quicker, operate with greater agility, and manage rising operational and cyber risks as they negotiate an extremely sophisticated threat landscape in the hybrid world of work. Among the new capabilities are: 

Health & Safety Incident Management: It also includes a Health & Safety Incident Management tool that helps organizations track health-related incidents such as illness or injury so they can respond quickly when needed to protect their employees’ safety.   

Operational Resilience Workspace: ServiceNow’s Next Experience just got better with Operational Resilience Workspace! It’s an all-in-one platform that gives organizations a comprehensive view of important risk information. From issues and outages to vulnerabilities and failed controls, businesses can now make decisions quickly and improve productivity. The 360-degree view of dependencies and resilience metrics also provides a better understanding of upstream and downstream impacts.  

Log Export Service: ServiceNow has also introduced Log Export Service, which simplifies security and performance monitoring for their platform implementations. With ServiceNow Vault protection and easy incorporation of system and application logs, security analytics tools just got a whole lot better!      

The ServiceNow Utah release is an important step forward in modernizing business processes through digital transformation. By leveraging AI-powered process mining with RPA capabilities along with enhanced search features, expanded Workforce Optimization tools, and Health & Safety Incident Management solutions, organizations will be able to future-proof their businesses while driving outcomes faster in these uncertain times. This update is an exciting opportunity for businesses looking to optimize operations while keeping their employees safe and productive during these difficult times. 

Imagine being able to streamline your enterprise tasks with ease, while achieving a competitive advantage over your rivals. This dream can now be your reality, thanks to the new release from ServiceNow Utah. With the latest innovations and user experiences, you can stay ahead of the game and take your business to new heights. And with Mergen IT’s expert help, as a service partner, you’ll have access to all the essential tools and resources you need to upgrade smoothly and leverage the full power of ServiceNow. Seize this opportunity now, and discover the future of enterprise success!