COVID-19 – a pandemic that has dramatically transformed the healthcare sector; as doctors and other healthcare professionals across the world strove tirelessly to help people infected by the virus, many healthcare organizations went the digital way to enhance their efficiencies in a big way and deliver services of much higher quality.

Digital technologies are enabling hospitals and other clinical institutions to attend to patients faster and provide better treatment, while empowering pharmaceutical and life sciences companies to accelerate the development of new medicines and enhancing therapeutic efficacies.

Today, we’ll see how 3 reputed healthcare organizations harnessed the full potential of cutting-edge digital technologies using ServiceNow, a world-leading enterprise IT system that enables companies implement highly-effective workflows to improve productivity levels.

Leveraging ServiceNow to ensure seamless management of Electronic Health Records (EHRs)

A well-known chain of hospitals in the United States found its productivity was taking a severe beating due to activities performed to upgrade EHRs; the staff of the organization were spending considerable amounts of time entering service requests and recording incidents. The organization was looking for a solution that could help it resolve the problem effectively.

ServiceNow provided the perfect solution to the healthcare provider’s need; the organization created a hassle-free EMR management framework that allowed it to optimally use its time and resources to get the best results. The framework utilized pre-developed templates and well-structured health-request-processing models to minimize the effects of EHR upgrades on the healthcare provider’s operations. ServiceNow helped the organization to get all its IT resources on a single platform, ensuring smooth execution of its plans.

Thanks to the EMR management framework, doctors can handle requests and deal with incidents in a very efficient manner, enabling them to spend most of their time on their key duties. The healthcare organization is also using ServiceNow to easily align request-resolution tasks with its IT and hospital management system support teams. The framework has improved EHR management efficiency levels by nearly 75% and provides complete visibility into the request resolution lifecycle.

Protect clinical data of patients and facilitate seamless monitoring of IoT-based medical devices

A globally-renowned provider of hospice care services was facing several problems in tracking the mobile devices supplied to its staff who attend to patients in their homes. Many of these devices were reported stolen or lost. Another key challenge faced by the organization was protecting the information pertaining to the patients, in an effective, cost-efficient manner.

The healthcare services provider turned to ServiceNow to resolve its challenges. The IT Service Management (ITSM) powerhouse helped the organization to gain perfect visibility into the use of the devices and ensure high levels of flexibility in their management, and the results spoke for themselves – the firm could save more than $60,000 in just one month after the implementation of ServiceNow. The hospice care provider also utilized the powerful features of the ServiceNow to execute and automate field service tasks on mobile devices; the organization completely digitized the process of collecting patient-related information, eliminating the use of paper-based documents. This went a long way in enhancing its productivity levels to new highs.

ServiceNow also enabled the healthcare organization to collect and process patient data safely, with minimal effort. The firm developed a mobile app called Patient Mate, exclusively for the ServiceNow platform. The app provides the hospice care provider complete control over who accesses the data, by implementing a multi-step process to verify the identity of the person trying to access the information. The mobile app also helps the firm ensure full compliance with the data privacy norms mandated by regulatory authorities.

Helping a biopharmaceutical company conduct clinical trials efficiently

A global leader in life sciences embarked on an ambitious program to develop a vaccine for COVID-19. However, the company faced various hurdles in executing its initiative; disconnected systems prevented a holistic view of the vaccine development process, resulting in the inability to track compliance needs and enhance patient experiences. These issues resulted in delays and increased operational expenditure of the company.

The biopharmaceutical company overcame these challenges using the ServiceNow platform. The innovative platform enabled the vaccine developer to deliver seamless experiences for patients undergoing clinical trials. ServiceNow transformed every aspect of the clinical trial process – from speeding up patient onboarding to facilitating hassle-free connectivity to keep them fully informed throughout the clinical trials cycle. The company was able to bust cross-functional information siloes that prevented it from transferring knowledge effectively and document the results of the trials with minimal effort to fully comply with the norms prescribed by regulatory authorities. ServiceNow enabled the life sciences major to expedite the clinical trials considerably and cut vaccine development costs and mitigate risks through effective automation and digitization of the development process. It also reduced the time needed to resolve issues by helping the company identify them in a timely manner. ServiceNow also allowed the biopharmaceutical giant to set up a robust self-service mechanism to deal with various cases. The end result — a very effective clinical trial, leading to better health outcomes after the launch of the vaccine into the market.

As you can see, ServiceNow enables organizations in the healthcare sector to fully harness the immense potential of digital technologies to provide better products and services. At Mergen IT, we work with healthcare companies to help them make the best use of ServiceNow to meet their unique digital needs perfectly, in an affordable way. Hope you enjoyed this post. How do you intend to use digital technologies to enhance patient experiences and clinical outcomes? We’d love to know.