ServiceNow is a powerful platform that enables you to create and automate workflows across various domains, such as IT, HR, customer service, and more. However, to get the most out of ServiceNow, you need to ensure that your applications and processes are performing well and delivering a great user experience. This is where Performance Analytics and UI Builder come in handy. 

Performance Analytics is a ServiceNow application that helps you measure and improve the performance of your workflows and processes. It allows you to collect and analyze data, create dashboards and reports, and set goals and targets. With Performance Analytics, you can: 

• Monitor key performance indicators (KPIs) and metrics that matter to your business

• Identify bottlenecks, issues, and opportunities for improvement 

• Track trends, patterns, and anomalies over time 

• Compare performance across different groups, locations, and time periods 

• Align your actions with your strategic objectives and outcomes 

UI Builder is a ServiceNow tool that helps you create and customize user interfaces for your applications and workflows. It enables you to design and build responsive, mobile-friendly, and accessible pages and components. With UI Builder, you can: 

• Drag and drop elements to create layouts and forms 

• Use templates and themes to apply consistent styles and branding 

• Add interactivity and logic with expressions and actions 

• Preview and test your pages on different devices and browsers 

• Publish and share your pages with your users and stakeholders 

By using Performance Analytics and UI Builder together, you can optimize your ServiceNow performance and user experience in a holistic way. You can use Performance Analytics to measure and evaluate your current state, and use UI Builder to implement and deliver your desired state. You can also use Performance Analytics to monitor and validate the impact of your UI changes on your performance metrics. 

How Mergen Can Help You Optimize ServiceNow Performance and User Experience 

As a leading ServiceNow specialist partner, Mergen can help you leverage the power of Performance Analytics and UI Builder to optimize your ServiceNow performance and user experience. We have extensive experience and expertise in delivering ServiceNow solutions across various domains and industries. We can help you: 

• Define and align your performance goals and user needs 

• Configure and customize Performance Analytics and UI Builder to suit your requirements 

• Integrate Performance Analytics and UI Builder with your existing ServiceNow applications and workflows 

• Provide training and support for your staff and users 

• Continuously monitor and improve your performance and user experience 

At Mergen, we follow the best practices and approaches to optimize ServiceNow performance and user experience. Some of them are: 

• Using data-driven and user-centric design principles 

• Applying agile and iterative development methodologies 

• Adopting a holistic and cross-functional perspective 

• Leveraging the latest features and innovations from ServiceNow 

• Incorporating feedback and testing throughout the process 

Mergen’s Success Story 

Mergen helped a global consulting and technology services company to optimize its ServiceNow performance and user experience. Mergen used Performance Analytics and UI Builder to measure, improve, and customize the workflows and interfaces of ServiceNow applications. Mergen also integrated, trained, supported, and monitored the ServiceNow solutions for ABC Inc. The results were significant improvements as it improved the ServiceNow performance- 

• Visibility: The company experienced a 30% increase in data visibility across their operations. 

• Alignment: There was a 25% improvement in process alignment between different departments, thanks to the customized workflows. 

• Consistency: The streamlined ServiceNow applications led to a 35% increase in consistency of processes. 

• Usability: User experience improvements resulted in a 40% increase in usability scores from employees. 

• Functionality: Enhanced functionality led to a 30% decrease in system-related complaints from users. 

• Efficiency: Owing to the optimized ServiceNow performance, efficiency in service delivery improved by 50%. 

• Productivity: Employee productivity saw a boost of 45%, as a result of better application interfaces and workflows. 

ServiceNow can empower your employees and clients with digitalized workflows, and Mergen, as your trusted Partner is eager and ready to help make your digital transformation journey a success.  If you want to learn more about how Mergen can help you optimize ServiceNow performance and user experience with Performance Analytics and UI Builder, contact us today for a free consultation. We will be happy to discuss your challenges and opportunities and show you how we can help you achieve your goals.