Case Study

Mergen IT, leveraging its specialized ServiceNow Organizational Change Management expertise, conducted a comprehensive change readiness assessment within the healthcare organization. The change management team collaborated closely with key stakeholders, including healthcare professionals and leadership, to understand their concerns and expectations.

Based on the assessment, Mergen IT developed a tailored change management plan that included clear communication strategies, targeted training programs, and continuous support during the transition to ServiceNow. Workshops and town hall meetings were conducted to address employee concerns and create a sense of ownership in the transformation journey.

The change management team also provided ongoing coaching and mentoring to support employees in adapting to the new processes and technology.

• Smooth Adoption of ServiceNow: The comprehensive change management plan facilitated a smooth adoption of ServiceNow within the healthcare organization. Employees embraced the digital transformation, leading to increased utilization of ServiceNow for healthcare workflows.
• Improved Employee Engagement: The targeted communication and coaching initiatives fostered employee engagement and involvement in digital transformation. Employees felt empowered to be a part of the change and contributed to its success.
• Enhanced Patient Care: With the successful adoption of ServiceNow, healthcare professionals experienced streamlined workflows and improved collaboration. This translated into better patient care outcomes and enhanced patient satisfaction.
• Realization of Expected Benefits: The effective change management approach ensured that the healthcare organization realized the expected benefits of ServiceNow, including increased operational efficiency and cost savings.