Case Study

Mergen IT proposed a comprehensive OCM (Organizational Change Management) planning strategy in collaboration with ServiceNow, providing the following solutions: 

•  Change Readiness Assessment: Mergen IT conducted a thorough assessment to gauge the organization's readiness for change. This involved identifying potential resistance points, assessing change impact, and developing mitigation strategies. 
• Communication and Stakeholder Engagement: Mergen IT implemented a robust communication plan, ensuring timely and transparent communication with all stakeholders. This included tailored messages, training materials, and regular updates to keep stakeholders informed and engaged. 
•  Training and Support: Mergen IT facilitated comprehensive training programs to equip employees with the necessary skills to leverage the ServiceNow platform effectively. This included hands-on workshops, e-learning modules, and ongoing support to address user queries. 

The implementation of ServiceNow OCM Planning by Mergen IT brought about transformative results for Company: 

•  Smooth Change Transition: The change readiness assessment and mitigation strategies helped Company navigate organizational changes smoothly. Resistance to change was minimized, resulting in a faster and more successful adoption of the ServiceNow platform. 
•  Increased User Engagement: The communication plan and stakeholder engagement initiatives fostered a culture of transparency and collaboration. This increased user engagement, buy-in, and active participation in the adoption process. 
•  Effective Platform Utilization: The comprehensive training programs and ongoing support ensured that employees were equipped with the necessary skills to leverage the ServiceNow platform effectively. This resulted in increased platform utilization and improved operational efficiency.