Case Study

Elevating User Experience, Enhanced Productivity for Company with ServiceNow from Mergen IT

Industry

Technology services

Length of cooperation

7 Months

Project Team

8 Members

Technologies

ServiceNow UI/UX Design

Problem Statement

Company's existing user interface lacked intuitiveness and consistency, resulting in user frustration and decreased productivity. The complex and disjointed design hindered users from efficiently navigating through the platform, leading to resistance in adopting new features and functionalities. 

Solution

Mergen IT proposed a comprehensive UI/UX redesign using ServiceNow User Experience, offering the following solutions:  

  • User-Centric Design: Mergen IT employed user-centered design principles to create a seamless and intuitive user interface. This involved conducting user research, gathering feedback, and incorporating best practices in UI/UX design.  
  • Streamlined Workflows: The design solution optimized and streamlined workflows, reducing the number of steps required to complete tasks. This minimized user effort, increased efficiency, and improved overall user satisfaction.  
  • Consistent Branding: Mergen IT ensured consistent branding across the platform, aligning it with Company's brand identity. This created a cohesive and familiar experience for users, enhancing brand recognition and user engagement.  

Results

The UI/UX redesign by Mergen IT using ServiceNow User Experience yielded significant results for Company:  

  • Improved User Satisfaction: The intuitive and streamlined design solutions resulted in increased user satisfaction. Users found it easier to navigate the platform, complete tasks, and adopt new features, leading to a positive user experience.    
  • Enhanced Productivity: The optimized workflows and reduced complexity resulted in improved productivity among users. With fewer steps and intuitive interfaces, users could accomplish tasks more efficiently, saving time and effort.  
  • Increased Adoption Rates: The user-centric design approach, coupled with improved usability, led to increased adoption rates of new features and functionalities. Users embraced the platform's enhanced UI/UX, resulting in improved engagement and overall platform utilization.  

Conclusion

The collaboration between Mergen IT and ServiceNow User Experience (UI/UX) proved to be a game-changer for Company, a global technology solutions provider. Over the course of 8 months, Mergen IT's team of 7 experts meticulously transformed Company's user experience, leveraging ServiceNow UI/UX Design to address the challenges of an outdated and disjointed user interface.

The proposed solutions by Mergen IT encompassed a user-centric design approach, streamlined workflows, and consistent branding. These solutions were implemented with a focus on enhancing productivity, improving adoption rates, and increasing overall user satisfaction.

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