Case Study

Mergen IT proposed a comprehensive UI/UX redesign using ServiceNow User Experience, offering the following solutions:  

• User-Centric Design: Mergen IT employed user-centered design principles to create a seamless and intuitive user interface. This involved conducting user research, gathering feedback, and incorporating best practices in UI/UX design.  
• Streamlined Workflows: The design solution optimized and streamlined workflows, reducing the number of steps required to complete tasks. This minimized user effort, increased efficiency, and improved overall user satisfaction.  
• Consistent Branding: Mergen IT ensured consistent branding across the platform, aligning it with Company's brand identity. This created a cohesive and familiar experience for users, enhancing brand recognition and user engagement.  

The UI/UX redesign by Mergen IT using ServiceNow User Experience yielded significant results for Company:  

• Improved User Satisfaction: The intuitive and streamlined design solutions resulted in increased user satisfaction. Users found it easier to navigate the platform, complete tasks, and adopt new features, leading to a positive user experience.    
• Enhanced Productivity: The optimized workflows and reduced complexity resulted in improved productivity among users. With fewer steps and intuitive interfaces, users could accomplish tasks more efficiently, saving time and effort.  
• Increased Adoption Rates: The user-centric design approach, coupled with improved usability, led to increased adoption rates of new features and functionalities. Users embraced the platform's enhanced UI/UX, resulting in improved engagement and overall platform utilization.