Case Study

Mergen IT provided staff augmentation services to the insurance company for ServiceNow integration. They carefully assessed the company's requirements and provided a team of highly skilled ServiceNow consultants and developers. The Mergen IT team collaborated closely with the insurance company's IT department, working on-site to seamlessly integrate ServiceNow with their existing systems. They also provided training and knowledge transfer to the company's IT staff to ensure ongoing support and maintenance. 

The staff augmentation services provided by Mergen IT led to significant improvements in the insurance company's IT service operations. The ServiceNow integration was successfully completed within the expected timeframe, allowing the company to streamline their incident management, change management, and problem management processes. The insurance company's IT team gained valuable insights and knowledge from working alongside the Mergen IT experts, enhancing their skills and capabilities in managing the ServiceNow platform.