A leading global healthcare provider faced significant challenges in managing HR services efficiently across their widespread network of healthcare facilities. Manual and disjointed HR processes resulted in delayed employee onboarding, a lack of transparency in employee benefits, and difficulty in managing leaves and attendance. These issues adversely impacted employee satisfaction and, in turn, affected patient care, ultimately hindering the organization's mission to provide excellent healthcare services.
Mergen IT collaborated with the healthcare company to implement ServiceNow Customer Service Management (CSM) to streamline and automate their HR processes.
Implementation Highlights:
The healthcare provider witnessed significant improvements in employee satisfaction and operational efficiency:
With Mergen IT's implementation of ServiceNow CSM, the global healthcare company achieved greater efficiency, employee satisfaction, and, most importantly, improved patient care. The automation and streamlining of HR processes not only benefited employees but also empowered HR teams to be more agile and strategic in their approach. Mergen IT's expertise in ServiceNow CSM played a pivotal role in revolutionizing healthcare operations, reinforcing the company's commitment to delivering high-quality healthcare services.
