Case Study

Mergen IT collaborated with the retail company to implement ServiceNow HR Service Delivery (HRSD) to streamline and automate their HR processes. 

Implementation Highlights: 

• Employee Onboarding Automation: Mergen IT customized HRSD to automate the onboarding process, including document verification, equipment provisioning, and access to training materials. This reduced onboarding time and ensured a smoother transition for new hires. 
• Time and Attendance Management: Mergen IT integrated HRSD with the company's time-tracking systems to automate attendance tracking, leave requests, and approvals. This enhanced accuracy and efficiency in workforce management. 
• Employee Benefits Management: Mergen IT deployed HRSD to create a self-service portal for employees to access and manage their benefits, resulting in increased transparency and employee satisfaction. 

The retail company experienced significant improvements in employee satisfaction and operational efficiency: 

• Accelerated Onboarding: The automation of onboarding processes reduced the time to onboard new employees by 40%, improving time-to-productivity and boosting employee morale. 
• Efficient Time Management: With HRSD's automated time and attendance management, the company achieved a 30% reduction in administrative overhead related to workforce management. 
• Enhanced Employee Satisfaction: The implementation of HRSD resulted in a 35% increase in employee satisfaction, creating a more engaged and committed retail workforce.