Case Study

Mergen IT, with its specialized ServiceNow Consulting services, implemented the ServiceNow Healthcare Service Management suite for the healthcare provider. The suite included modules for Patient Admission, Care Coordination, and Discharge Management. The implementation team worked closely with healthcare professionals to analyze existing workflows and design unified digital workflows.

The ServiceNow platform allowed seamless communication and collaboration among different healthcare departments. Automated notifications and real-time updates were introduced to keep all stakeholders informed about patient progress, test results, and medication requirements. The solution also integrated with medical devices to capture vital patient data directly into the system.

• Streamlined Patient Care: With the unified healthcare workflows, the provider experienced streamlined patient admissions and discharge processes. This led to improved patient care experiences and reduced waiting times.
• Enhanced Care Coordination: The integrated Care Coordination module enabled efficient collaboration among healthcare professionals. This resulted in improved patient outcomes and better healthcare service delivery.
• Real-time Insights: The ServiceNow platform's real-time reporting and analytics provided healthcare administrators with actionable insights into operational performance. This allowed for data-driven decision-making and process optimization.
• Increased Patient Satisfaction: The improved workflows and enhanced care coordination positively impacted patient satisfaction scores. Patients reported a higher level of satisfaction with the quality and efficiency of healthcare services.