Case Study

A leading retail company partnered with Mergen IT for ServiceNow and Workday services, leading technology providers in their respective domains. The collaboration aimed to leverage the capabilities of both platforms to address the company's challenges comprehensively. The solution involved the following key steps: 

• Integration: Integrate ServiceNow and Workday to create a seamless flow of data and processes between the platforms. 
• Process Automation: Automate manual and repetitive tasks across various departments, such as HR, customer service, and inventory management, using the capabilities of ServiceNow and Workday. 
• Employee Self-Service: Implement employee self-service portals within ServiceNow and Workday, allowing employees to access and update their information, request time off, and access HR services. 
• Analytics and Reporting: Utilize the reporting and analytics features of ServiceNow and Workday to gain valuable insights into workforce management, customer trends, and operational efficiency. 

After implementing ServiceNow and Workday from Mergen IT, the retail company observed significant improvements in its retail operations: 

• Reduction in Operational Costs: Streamlined processes and automation resulted in cost savings by eliminating manual tasks and improving resource allocation. 
• Increased Customer Satisfaction: Improved customer service and faster issue resolution led to enhanced customer satisfaction and loyalty. 
• Enhanced Workforce Management: Better visibility into employee data and streamlined HR processes improved workforce management and scheduling efficiency. 
• Improved Decision-Making: Access to real-time data and analytics enabled the retail company to make data-driven decisions, resulting in better inventory management and optimized business operations.