Professional Services
4+ Years
5 Designers
ServiceNow IT Operations Management
The professional-services industry client faced numerous challenges in managing their IT operations efficiently. With a complex IT infrastructure comprising various layers and dependencies, they struggled to gain visibility into their assets and understand the impact of component failures on other interconnected items. The lack of a comprehensive view hindered their ability to respond promptly and effectively to issues, leading to downtime and operational inefficiencies.
Mergen IT implemented ServiceNow IT Operations Management (ITOM) suite, starting with the enablement of Discovery. This core component provided a single-pane-of-glass view of the client's global IT assets, including application, platform, operating system, virtual and physical layers, along with their internal and external dependencies. Discovery scans were conducted on the internal infrastructure, populating relevant configurations into the Configuration Management Database (CMDB) and creating consistent dependency maps.
The implementation of ServiceNow ITOM enabled our client to gain a three-dimensional view of their infrastructure, with comprehensive insights into their owned and managed assets and their interconnections. The depth of detail provided a significant leap in capability, empowering their IT operations teams with better visibility into dependencies and faster response times. When a component failed, they could quickly identify all the other items dependent on it, allowing for targeted actions and minimizing the impact on the overall IT environment.
Mergen IT's successful implementation of ServiceNow IT Operations Management transformed our professional-services industry client's IT operations. The comprehensive view of assets, efficient dependency management, and enhanced visibility empowered their teams to respond swiftly to issues, streamline operations, and ensure uninterrupted service delivery. By leveraging the power of ServiceNow ITOM, the client achieved improved operational efficiency, reduced downtime, and optimized resource allocation. As they continue to refine their CMDB design and explore additional ITOM components, Mergen IT remains committed to supporting their digital transformation journey and driving long-term success.
Allow our IT professionals to identify your company's needs and help you
save time and the cost of your business.
