Case Study

Mergen IT, leveraging its specialized ServiceNow Organizational Change Management expertise, conducted a comprehensive assessment of the healthcare organization's change readiness and identified potential areas of resistance. The change management team collaborated closely with key stakeholders and employees to understand their concerns and expectations.

A tailored change management plan was developed to address the unique challenges faced by the healthcare organization. The plan included communication strategies, training programs, and continuous support during the transition to ServiceNow. Regular workshops and town hall meetings were conducted to address employee concerns and provide a platform for feedback.

The change management team emphasized the benefits of ServiceNow, highlighting how it would streamline healthcare operations, improve patient care, and enhance overall efficiency.

• Smooth Adoption of ServiceNow: The comprehensive change management plan led to a smooth adoption of ServiceNow within the healthcare organization. Employees became more receptive to the new technology, leading to increased utilization of ServiceNow for healthcare workflows.
• Increased Employee Engagement: The regular workshops and communication initiatives fostered employee engagement and involvement in digital transformation. Employees felt empowered to embrace the change and actively contributed to the success of the ServiceNow implementation.
• Improved Patient Care: With the successful adoption of ServiceNow, healthcare professionals experienced streamlined workflows and improved collaboration. This translated into better patient care outcomes and enhanced patient satisfaction.
• Realization of Expected Benefits: The effective change management approach ensured that the healthcare organization realized the expected benefits of ServiceNow, including increased operational efficiency and cost savings.