Case Study

Mergen IT, as a specialized ServiceNow Managed Service Provider, collaborated with the energy company to manage their ServiceNow platform and IT operations effectively. Mergen IT's dedicated team of ServiceNow experts provided round-the-clock monitoring, maintenance, and support for the platform.

The Managed Service Provider also introduced proactive incident management and problem resolution processes to minimize downtime and ensure high platform availability.

Mergen IT's team collaborated with the energy company's internal IT team to develop a comprehensive roadmap for platform optimization and introduced automation to streamline routine IT tasks.

• Improved Platform Performance: Mergen IT's proactive approach to platform management resulted in improved performance and reduced incidents, ensuring a seamless user experience for employees.
• Enhanced IT Efficiency: With Mergen IT handling routine IT tasks, the energy company's internal IT team could focus on strategic initiatives and innovation, driving IT efficiency.
• Minimized Downtime: The proactive incident management and problem resolution processes led to minimized downtime, ensuring continuous availability of critical IT services.
• Cost Optimization: The collaboration with Mergen IT as a Managed Service Provider resulted in cost optimization for the energy company, as they could leverage external expertise instead of maintaining an extensive internal IT team.