Case Study

Mergen IT collaborated with the healthcare leader to implement ServiceNow Governance, Risk, and Compliance (GRC) to revolutionize their risk management approach. 

Implementation Highlights: 

• Centralized Risk Repository: Mergen IT established a centralized risk repository within ServiceNow GRC to consolidate risk information from various healthcare facilities. This provided real-time visibility into risk exposure across the organization. 
• Automated Compliance Monitoring: Mergen IT customized ServiceNow GRC to automate compliance monitoring with industry regulations and internal policies. This proactive approach ensured timely identification and remediation of compliance gaps. 
• Risk Mitigation Workflows: Mergen IT developed custom workflows to streamline risk mitigation processes, ensuring that identified risks were promptly addressed by the appropriate stakeholders. 

The global healthcare giant witnessed substantial improvements in risk management and operational efficiency: 

• Enhanced Risk Visibility: With ServiceNow GRC, the organization achieved a 40% increase in risk visibility, enabling proactive risk identification and prevention. 
• Streamlined Compliance Processes: The implementation of automated compliance monitoring led to a 30% reduction in compliance-related incidents, minimizing the risk of regulatory fines. 
• Upheld Patient Trust: By strengthening risk management, the healthcare leader preserved patient trust and bolstered its reputation for providing secure and high-quality healthcare services.