The client was stuck in an inefficient, manual process that limited visibility into their operations and made it difficult for them to scale operations quickly and cost-effectively. With Mergen IT's guidance, the client identified several areas that required improvement; some of these included increasing data visibility, migrating operations to a cloud infrastructure, streamlining processes with automation, improving customer service quality, and reducing operating costs.
By leveraging the power of ServiceNow's cloud computing platform, Mergen IT was able to customize solutions that addressed each of the aforementioned challenges. This enabled the client to improve data visibility across their enterprise, migrate their existing workloads to the cloud environment quickly and cost-effectively, automate many redundant tasks previously performed manually, provide better customer service through improved process efficiency, and reduce operating costs while ensuring high availability of their systems.
After the successful implementation of this comprehensive solution from Mergen IT utilizing ServiceNow’s powerful cloud computing capabilities, the Manufacturing industry client achieved significant operational efficiencies — reducing manual labor costs by almost 50%, increasing customer response time by 30%, and doubling their ability to manage workloads in real-time compared with before — all while reducing overall cost spend on infrastructure maintenance by 15%.
By leveraging Mergen IT’s expertise in both ServiceNow’s cloud computing platform and Manufacturing industry best practices combined with a unique customized approach tailored specifically towards this organization’s requirements, the manufacturing industry client was able to dramatically improve operational efficiency across its organization while achieving significant cost savings
