Case Study

Mergen IT partnered with the IT company to implement ServiceNow Security Operations (SecOps) to fortify their cybersecurity defenses. 

Implementation Highlights: 

• Unified Security Incident Platform: Mergen IT integrated all security incident data into ServiceNow SecOps, providing a single pane of glass for the IT company's security team to manage and investigate incidents. 
• Automated Threat Response: Mergen IT deployed automated threat response capabilities within ServiceNow SecOps to detect and remediate security incidents in real-time, reducing response times and minimizing the impact of attacks. 
• Customized Security Dashboards: Mergen IT created custom security dashboards tailored to the IT company's specific security needs, enabling quick analysis and actionable insights for security analysts. 

The IT company achieved remarkable improvements in cybersecurity and operational resilience: 

• Accelerated Incident Response: With ServiceNow SecOps, the IT company achieved a 50% reduction in incident response times, enhancing their ability to mitigate cyber threats swiftly. 
• Minimized Data Breach Impact: The implementation of automated threat response led to a 60% decrease in data breach impact, safeguarding critical business data and intellectual property. 
• Improved Employee Productivity: Strengthened cybersecurity measures reduced the disruption caused by cyber incidents, resulting in a 25% increase in employee productivity.