Case Study

Mergen IT proposed and implemented ServiceNow IT Asset Management, providing a comprehensive solution to address the corporation's challenges. The key solutions included:

• Centralized Asset Repository: ServiceNow ITAM offered a centralized platform to manage and track assets throughout their lifecycle. This eliminated disparate systems and ensured accurate and up-to-date asset information.
• Automated Asset Tracking: The solution automated asset discovery and tracking processes, offering real-time visibility into the asset inventory. This eradicated manual efforts and minimized the risk of data discrepancies.
• Compliance Management: ServiceNow ITAM facilitated compliance management by tracking software licenses and ensuring adherence to licensing agreements. This mitigated compliance risks and reduced potential penalties.
• Cost Optimization: With improved visibility and accurate asset information, the multinational tech company could optimize asset utilization, reduce unnecessary purchases, and negotiate favorable pricing terms.

The implementation of ServiceNow IT Asset Management delivered significant outcomes for the multinational tech company: 

• Streamlined Asset Management: The centralized asset repository and automated tracking processes streamlined asset management workflows. This improved efficiency, reduced manual effort, and enhanced overall productivity. 
• Enhanced Compliance: The compliance management capabilities of ServiceNow ITAM ensured adherence to software licensing agreements. This reduced compliance risks and potential financial penalties. 
• Cost Savings: By optimizing asset utilization and avoiding unnecessary purchases, the tech company achieved substantial cost savings. The accurate tracking of assets enabled better resource allocation and reduced unnecessary expenses. 
• Improved Decision-making: The real-time visibility into the asset inventory empowered the tech company to make informed decisions regarding asset acquisition, retirement, and maintenance. This led to better planning and resource allocation.