Case Study

Mergen IT collaborated closely with the healthcare company to deploy ServiceNow Strategic Portfolio Management, aiming to bridge the strategy-execution gap: 

Addressing Specific Challenges: 

• Strategic Alignment: Mergen IT utilized ServiceNow SPM's continuous and collaborative alignment capabilities to ensure that strategic goals were effectively translated into actionable projects. This enabled the healthcare company to focus on high-priority initiatives aligned with their overall healthcare objectives. 
• Real-Time Insights: Mergen IT implemented ServiceNow SPM's integrated data model, enabling the healthcare company to access real-time insights into project statuses, resource utilization, and financial performance. This empowered data-driven decision-making, promoting faster and more informed choices. 
• Resource Optimization: With ServiceNow SPM's resource management features, Mergen IT enabled the healthcare company to optimize resource allocation across projects. This led to improved workforce efficiency and better utilization of healthcare resources. 

Working around Technical Requirements: 

Mergen IT's expertise in customization allowed them to address the healthcare company's unique technical requirements. The team worked in close collaboration with the organization's IT department to ensure seamless integration with existing systems and workflows. The customized configuration of the platform facilitated a smooth and non-disruptive implementation. 

The implementation of ServiceNow SPM by Mergen IT resulted in substantial improvements for the global healthcare company: 

• Efficiency and Productivity Gains: The healthcare organization experienced a 30% increase in overall project efficiency and productivity. Projects were delivered faster, leading to enhanced patient care and improved healthcare services. 
• Cost Reduction: Data-driven decision-making and optimized resource allocation led to a 25% reduction in project costs. The healthcare company could now allocate funds strategically, minimizing wasteful spending and ensuring efficient budget allocation. 
• Enhanced Patient Care: Real-time insights and seamless collaboration facilitated by ServiceNow SPM enabled the healthcare company to respond swiftly to patient needs and changing healthcare demands. This resulted in a 20% improvement in patient care outcomes. 
• Accelerated Innovation: With Mergen IT's implementation of ServiceNow SPM, the healthcare company achieved a 35% increase in the successful execution of innovative healthcare initiatives.